“We are good but we need to be great.”
— GMCVB group strategy meeting

“Miami is a city coming into its own—if you embrace it, it will become your own.”
— GMCVB group strategy meeting

The Greater Miami Convention & Visitors Bureau (GMCVB) wants to hear about your WOW customer service story. Please tell us how you helped a visitor enjoy their stay in Greater Miami and the Beach. Click here to send email. Make sure to include contact information for our special drawing coming soon. Details to follow.

A passenger at the Port of Miami was getting ready to board a cruise when his mother’s personal wheelchair broke. I found one of our wheelchairs and made arrangements for her to borrow the wheelchair during their cruise. I made this all happen quickly and they were able to board the ship on time. I still remember how happy the lady was to still be able to go on vacation with her family.
— Jessie, attendant at the Seaport

I dropped off a passenger at his hotel and went on another call. I later realized that the previous passenger had left his wallet on the back seat. I went back to his hotel which was clear across town and dropped off his wallet. The guy was so grateful, it was rewarding to see his face!
— Peter, Taxi Driver

One of our customers left her cell phone in the restroom of our restaurant. I took her cell phone to our manager who was able to locate her husband. They were actually on their way to the airport to catch a flight home. Thanks to our efforts, she was able to retrieve her purse and still make their flight!
— Dianne, Waitress at a French restaurant in Coral Gables

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